Knowledge Base

Basic checks to complete a failed advert or support payment.

Payment status is verified through callback, API verification and gateway webhooks.

Support Eandel through one-time, monthly or annual plans.

NGN recurring support uses Paystack while other recurring currencies use Flutterwave.

Cancel active recurring support subscriptions from the dashboard or through support.

Ambassadors can monitor marketers, customers, ads, subscriptions, revenue and reports.

Partners operate similarly to ambassadors with their own marketers, sales and reporting.

Marketer codes attribute customer payments and subscriptions to the right sales source.

Marketer earnings may be based on commission, salary or the configured payment model.

Why advert payment and approval status may not update immediately.

Ads only show publicly when approved, paid, active and within their schedule.

Steps to follow when OTP, ticket, payment or support emails do not arrive.