Refund Policy

1. Scope

This Refund Policy explains how Eandel News & Magazine handles payment disputes and refund requests for digital subscriptions, support plans, advertising services and related paid services. It should be read together with our Terms & Conditions.

2. Payment Confirmation

A payment may first appear as initialized, pending or processing while the payment gateway confirms it. If your bank account was debited but our platform does not show a successful payment, contact us with the email address and payment reference. We will verify the transaction with Paystack or Flutterwave before granting access or processing a refund.

3. Subscriptions and Support Plans

Because subscriptions and support plans provide immediate or scheduled digital access and benefits, completed payments are generally non-refundable once the selected access period has started or the benefits have been used.

We may consider a refund or adjustment where:

• the same transaction was charged more than once;
• the payment was successful but the purchased service could not be delivered because of a confirmed platform error;
• the transaction was unauthorised or made fraudulently, subject to verification; or
• applicable law requires a different remedy.

4. Advertising Payments

Advertisers may request cancellation before creative review or placement begins. Once an advert has been approved, published, scheduled, produced or materially processed, the payment may be non-refundable. Where an advert is rejected for a reason attributable to Eandel and no replacement placement or credit is agreed, we may review the payment for a refund.

Payment does not guarantee approval, a particular position, impressions, clicks, sales or any other commercial outcome. Refund decisions are based on the service actually delivered and the circumstances of the request.

5. Duplicate, Failed or Reversed Payments

If a gateway shows a successful charge but our system shows no matching record, we will investigate using the transaction reference, amount, currency and email address. Failed or reversed transactions are not treated as completed purchases. If a gateway later reverses or refunds a payment, access or an advert may be suspended or withdrawn to match the final transaction status.

6. How to Request a Refund or Payment Review

Send a request as soon as possible to info@eandelmagazine.com or through our Contact Us page. Include:

• the email used for payment;
• the payment reference or gateway transaction ID;
• the amount and currency;
• the date of payment;
• the service or advert involved; and
• a short explanation of the issue.

Do not send card numbers, PINs, passwords, OTPs or secret banking credentials. We may request additional information that is reasonably necessary to verify the transaction.

7. Review Timeline and Method

We normally acknowledge payment-review requests within a reasonable period and investigate with the relevant gateway. Approved refunds are sent through the available payment-provider process and may take additional time to appear in the customer’s account, depending on the bank or payment provider. We cannot control a bank’s settlement timeline.

8. Gateway Charges

Where a refund is approved, gateway or bank charges that cannot be recovered may be deducted where permitted by applicable law and clearly explained before the refund is completed.

9. Changes to This Policy

We may update this Refund Policy when our services, payment providers or legal obligations change. The latest version will remain available on this page with its updated date.

10. Contact and Office Addresses

Eandel News & Magazine

Email: info@eandelmagazine.com

Phone: 09027645982, 08169407699, +234 706 104 7369

Head Office: 2, Dore Roland Road, off NPA Expressway, Warri, Delta State.

Branch Office: Flat - 7, 3rd Floor #12A, Osho Street, Opebi, Ikeja.